In its Quality Assurance Program, PMHM surveys Members and Providers about their treatment referral experience. Every patient who receives treatment with a PMHM Network Provider receives a Patient Satisfaction Survey. This survey reviews the patient's satisfaction with PMHM’s referral process and the Network Provider accessibility and availability. In addition, the survey asks the patient’s opinion regarding his or her treatment outcome.
A key component of PMHM’s Quality Assurance Program is the exceptional partnerships we have with our Providers. PMHM's Patient Relations staff works hard to maintain a high level of Provider satisfaction. To track Provider satisfaction, we request feedback on many aspects of our referral program.
PMHM uses the survey feedback in identifying provider-specific and system-wide problems, as well as in developing new solutions and program innovations.
