Why should you offer Behavioral Health
benefits?
How does an employee access their PMHM
benefits?
How does PMHM ensure client/patient
confidentiality?
What type of multi-lingual services
does PMHM offer?
Why should you offer Behavioral Health benefits?
Did you know that mental health care could
have a positive impact on your plan’s medical costs?
Numerous studies have shown that 30 to 60% of visits
to a physician’s office are due to stress. When
these stress and mental health problems are
effectively treated, medical costs decrease.
Following are two samples of the many studies that
illustrate the "medical cost offset" to providing
quality behavioral healthcare.
When the Utah division of Kennecott Cooper
Corporation provided mental health counseling for
employees, its hospital, medical, and surgical costs
decreased 48.9%. In all, for every dollar spent
on mental health care, the company saved $5.78.
1
A study of Kaiser Permanente patients who received
psychotherapy showed a 77.9% decrease in the average
length of stay for medical hospitalization, a 66.7%
decrease in the frequency of hospitalization, and a
48.6% decrease in the number of physician office
visits.1
Treating stress and emotional problems through
psychotherapy rather than medication alone improves
your employees’ general health and decreases your
total healthcare costs.
PMHM can achieve similar results for you!
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How does an employee access their PMHM
benefits?
Covered members access PMHM's services by calling
800-776-4357. The phones are staffed 24-hours a day,
seven days a week. During PMHM's normal business
hours of 8 a.m. to 5 p.m., Monday-Friday CST, the
toll-free line is answered directly by a Patient
Relations Coordinator (PRC). On weekends and
holidays, the 800 line is answered through a
medically oriented professional service with PMHM
psychologists on call and available by pager and
cellular phone. In an emergency situation, the
service can connect the caller directly to a PMHM
psychologist.
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How does PMHM ensure client/patient confidentiality?
PMHM is bound by certain confidentiality policies,
dictated by state and federal statutes as well as
ethical practice constraints. No identifying
information is released regarding an individual’s
use of PMHM’s services, without specific, written
consent from the individual. Exceptions to this
standard occur only in those situations in which
legal obligation exists to provide information to
designated authorities or in clinically appropriate
circumstances. Statistical information, shared with
the employer, does not contain any specific
identifying information.
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What type of multi-lingual services does PMHM offer?
PMHM has Spanish language capabilities for patients
from the time of the initial call, continuing
through the referral process. In the event that
other languages are needed, PMHM has 24-hour access
to a comprehensive language translation service.
Utilizing this service, PMHM is able to access the
appropriate translator within five minutes of the
initial call. This translation service enables PMHM
to effectively communicate with and meet the service
needs of all of its non-English-speaking covered
members. PMHM also has many multi-lingual providers
across the nation, and will make every effort to
customize its network to include providers with
foreign language capabilities for a given location.
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